About Me

Accomplished IT professional with over 16 years of experience in managing and optimizing complex IT infrastructures and operations. Proven track record in driving technological advancements, enhancing cybersecurity posture, and improving organizational efficiency. Demonstrates strong leadership skills with a hands-on approach to managing technical teams and projects. Expert in leveraging innovative technologies to achieve business goals and ensure seamless IT operations.

Education

The University of Texas at San Antonio

BBA: Information Systems • San Antonio, TX

Certifications & Training

• AZ-104 Microsoft Azure Certification
• AZ-900 Microsoft Azure Fundamentals Certification
• AZ-500 Microsoft Azure Security Engineer Associate Certification
• Terraform Azure with IAC Dev Ops training
• Firewall 8.0 Essentials: Configuration and Management (EDU-210) training
• CompTIA Security+ SY0-601 Certification
• Performing a Technical Security Audit and Assessment

Work

Silver Eagle Beverages

Systems Engineer II /
Information Technology Infrastructure Operations Manager• San Antonio, TX
01/2023 - Present

Airstrip Technologies

Systems Engineer /
Cloud Systems Engineer • San Antonio, TX
01/2017 - 01/2023

• Serve as Cloud Administrator for Microsoft Azure environments and Microsoft Office 365 products
• Provide technical oversight and guidance for companywide adoption of Azure infrastructure including security and deployment of resources
• Assist with design and development of policies, procedures, and implementation of Azure landing zone including automated infrastructure deployment tools
• Manage and provide day-to-day operations support to development teams assisting with debugging and system analysis
• Provide status updates on technical issues to upper-level management to assist with decision making processes • Manage and patch 145 servers\virtual machines, and 150 Users (Windows, Linux, macOS, Android, iOS, and iPadOS) endpoints
• Research, and identity emerging technologies, hardware, and software to provide strategic recommendations for continuous improvements
• Provide 24/7/365 support for critical restart of infrastructure software, hardware and network(internet) connections
• Identify improvements to IT documentation, system designs, network maps, processes/procedures, and tickets
• Review, and analyze firewall and networks security logs to determine and alleviate network threats
• Spearhead the deployment of multiple Hyper-V Fail-over cluster environments
• Administrate endpoint deployment, maintenance, tuning and troubleshooting of development and production operations, which includes administering Windows, Linux, macOS, and Azure environments

Mundo Tile

Mundo Tile - System/Network Administrator • Haltom City, TX
10/2004 - 02/2017

• Streamlined and initiated hardware, software, and network infrastructure updates to telecommunication systems for 16 interstate and international retail locations across Texas, Oklahoma, and Mexico
• Managed implementation of MS Windows 2008 and 2003 servers, domain controllers, DCHP, Active Directory, MSSQL and MySQL databases
• Functioned as Disaster Recovery liaison for local and remote sites after designing foundational disaster recovery plan supporting servers, desktops, websites, and multiple ERP databases
• Assisted with deployment and migration of $200K Epicor Prophet 21 ERP system from legacy software
• Reengineered company's systems setup optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan

Technical Skills

    • Operating Systems: Windows 10, Windows server 2019, 2016, 2012 R2, and 2008, Linux, macOS, iOS, and iPadOS
    • Cloud Platform: Microsoft Azure
    • Virtualization: Hyper-V and VMware
    • Server Setup: Active directory domain controllers, DNS, DHCP, Key management server (KMS), SQL servers, McAfee Servers, Dell Compellent SAN Infrastructure, and WSUS server
    • DevOps Tools and Languages: PowerShell Scripting, Azure CLI, and ARM template in Json format, Terraform, GIT, and Azure DevOps
    • Protocols: HTTP, HTTPS, RDP, FTP, TCP/IP, SSL, UDP
    • Other Tools: MS-office 2010/2016, Visual Studio Code, SQL Server Management Studio, Logmein, CyberArk, Palo Alto Firewalls, Ubiquity Access Points Jira\Confluence and Microsoft 365 administration

Accomplishments

    • Career Work - Performance evaluations reflect my committed service through work performance consistently exceeding expectations throughout my career
    • AirStrip Technologies - Received 3 promotions during 5-year tenure: Systems Administrator and Support, Systems Engineer, and Cloud Systems Engineer
    • AirStrip Technologies - Implemented Identity and Access Management for VPN, macOS endpoints, and SaaS products
    • AirStrip Technologies – Re-architected Infrastructure: Rearchitected headquarters and branch office network infrastructures improving reliability, serviceability, and availability.
    • AirStrip Technologies - Data Center Move/Upgrade: Successfully organized and co-led relocation project, facilitating the move to a new building, including wiring, and equipment.
    • AirStrip Technologies - ISO27001:2013: Achieved and actively support ISO: 27001:2013 compliance certification for all organization business units.
    • AirStrip Technologies - Created standard operating procedures for new user onboarding process resulting in efficiency and error reduction
    • AirStrip Technologies – Executed deployment of VOIP system overhaul with minimal interruption to customers and end users
    • Mundo Tile - Received 3 promotions during 12-year tenure: Warehouse Support Staff, Assistant Sales Manager, Sales Manager, System/Network IT Administrator
    • Mundo Tile - Spearheaded development of company's first Customer Loyalty Rewards program, increasing average sales per month by 15%
    • Mundo Tile - Co-authored multilingual Prophet 21 ERP user manuals in support of system migration
    • Mundo Tile - Introduced Openfire IM on LINUX servers, increasing both front and back-end productivity effectively reducing communication cost across all departments
    • Mundo Tile – Supervised a multi-staff team and lead individuals to successful promotion within the organization, along with positive succession planning that contributed to the organization's performance

Skills

    Teamwork
    Leadership
    Problem-solving
    Great communication skills
    Calm under pressure
    Communicative leadership
    Excellent work ethic
    Education And Training